I'm sorry to hear about your negative experience with Password-Studio. It can be frustrating when a product does not meet our expectations or needs, and even more so when customer service is unhelpful. It's always a good idea to thoroughly research and read reviews before purchasing any software, and to reach out to customer support before making a purchase if you have any doubts or questions.
If you haven't already, you can try reaching out to their customer support again to see if they can assist you in any way. If you still do not receive a satisfactory response, you may want to consider leaving a review or complaint on a relevant website or forum to share your experience with others and potentially prevent others from having a similar experience.
Regards,
Rachel Gomez